Luxury Cashmere Silk Lace Shawl – Soft Pink and Grey Pashmina Wrap, Exclusive Floral Design, Wedding and Evening Scarf

Shipping from Canada

Processing time

1-2 business days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Privacy policy

Privacy Policy
1. What Information We Collect and Receive
2. How We Use Your Information and Our Legal Basis
3. How We Share Your Information
4. How We Transfer Your Information
5. How We Protect Your Information
6. How Long We Store Your Information
7. Your Rights & Choices
8. Your Responsibilities
9. Privacy Policy Changes
10. Additional Disclosures for United States Residents
11. Our Relationship With You
At Etsy, we care deeply about privacy. We strive to be transparent about what information we
collect, and how we use, share, and retain it.
This Privacy Policy explains our privacy practices for Etsy.com (which we’ll refer to as the "Site"),
Etsy’s mobile applications, including the Etsy App and the Etsy Seller App (together, the "Apps"),
Etsy Payments, Pattern by Etsy, Etsy’s public Application Programming Interface (the “API”), and
other services provided by the Etsy companies set out at Section 11 (which we’ll refer to as "Etsy,"
or as "we," "us," and "our"). We’ll use the term “Services” to refer collectively to the Site, the
Apps, Etsy Payments, Pattern by Etsy, and the API.
This policy applies to our registered buyers (“Buyers”) and sellers (“Sellers”) (together, our
“Members”), those who purchase items on Etsy without an account (“Guests”), and anyone else
who visits our Sites or uses our Services (together with our Members and Guests, “you” and
“your”). If you are not a registered Member or a Guest, please see our Non-Member Privacy Policy
for further information about how we may collect and use your information, available here.
This policy does not apply to the practices of third parties that you may choose to share information
with when you use the Services. Please note that the collection and use of your information by
these third parties is subject to their own privacy policies and terms. You should understand the
privacy and security practices of any third party before you share information with them.
It is important for you to understand how we use your information. You should read this policy in
full, but some key points to help you navigate the policy are:
● Our mission at Etsy is to keep human connection at the heart of commerce. We connect
Buyers with Sellers that offer handmade or vintage products and craft supplies. By
accepting our Terms of Use and this Privacy Policy, or by using any of our Services, you
confirm that you have read and understand this policy, including how and why we use your
information.
● We collect and use your information to provide and improve our Services, to protect the
security and integrity of our Services, and to comply with our legal obligations. To learn
more about the information we collect and how we use it, see Section 1 and Section 2
below.
● We share your information with other Etsy group companies, trusted partners, and service
providers to provide our Services, for security purposes, to understand how you use and
interact with our Services, and to meet our legal obligations. To learn more, see Section 3.
● Depending on your location, different Etsy entities may provide different parts of the
Services to you. For more information on your relevant service provider(s) and data
controller(s), along with details of how to contact them, see Section 11.
● If you have any questions about this Privacy Policy, or wish to exercise your rights, see
Section 11 for further information about how to contact us. You can learn more about Etsy’s
policies by visiting our House Rules and Help Centre.
1. What Information We Collect and Receive
In the course of providing our Services, we collect and receive information that directly or indirectly
relates to you in different ways and from different sources, which we have set out below. The
capitalized terms in this Section 1 are definitions that we use throughout this Policy, so please refer
back to this table as necessary.
Information Category Description of Information Collected
Information You Provide to Us
You provide certain information to Etsy directly when you sign up for an Etsy account or otherwise
use the Services.
Buyer Account Information
We collect certain information from you when
you set up an Etsy Buyer account and use the
Services.
● Buyer Details: Your name, email address,
and phone number
● Buyer Payment Information: Your billing
address and payment information (e.g., credit
or debit card details or other payment
credentials, like PayPal)
● Delivery Information: Your delivery address,
contact name, and phone number (in certain
countries outside of the EU)
● Regional Information: Your country,
preferred language, and currency
Seller Account Information
We collect certain information from you when
you set up an Etsy Seller account, and use the
Services.
● Seller Details: Your name, email address,
country of residence, phone number, date of
birth, taxpayer address, and Etsy shop name.
For sellers established as incorporated or
other form of legal entities, the name,
address and date of birth of all individuals
who own or control 25% or more of the entity
("beneficial owners")
● Seller Payment Information: Your bank
country, bank account details, billing address
and other payment information (e.g., credit or
debit card details or PayPal credentials)
● Shop Preferences: Your preferred language,
country, and currency
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● Business/Tax Information: Your tax and
government-issued identification numbers
● Regional Information: Your country,
preferred language, and currency
Buyer Public Profile Information
As a Buyer on Etsy, you can choose to provide
your name and other information in connection
with your account and activity. Other people
will be able to see your profile information.
Your saved product listings that are grouped
by you (“Favorites and Collections”) may
also be visible publicly, depending on your
settings.
You can edit, remove, or limit this information
through your account settings.
● Your name
● Birthday
● Gender
● Location
● Profile photo
● Your bio
● Favorites and Collections
● Who you follow and your followers
● Linked third-party accounts (e.g., social
media, “sign-in with”)
● Product reviews
● Registry information (e.g., name, partner
name, wedding or special event date,
shipping information, items on your registry)
Seller Public Profile Information
As a Seller on Etsy, you must provide certain
information for your shop. You can also
choose to share other information (such as
birthday, gender or location) in connection with
your account and activity. Other people will be
able to see your profile information.
You can edit, remove, or limit this information
through your account settings.
● Shop name
● Your name
● Birthday
● Gender
● Location and/or business address (if
applicable)
● Profile photo
● Your bio, shop photos, and shop links
● Vacation mode announcements
● Linked third-party accounts (e.g., social,
“sign-in with”)
● Shop policies (e.g., returns)
Seller Verification Information
As a Seller on Etsy, you must provide certain
information where applicable to help us verify
your identity and prevent fraud before you can
use the Services.
● Selfie: The live photo(s) of your face you take
when onboarding
● Government ID: A copy of your
government-issued photo ID
Biometric Data
Where applicable, we use certain information
about your physical characteristics to perform
seller verification checks.
● A biometric scan of your facial geometry
extracted from your Government ID and from
your Selfie
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Guest Checkout Information
You can purchase items on Etsy without an
account through our ‘Guest Checkout’ feature.
We need certain information about you to
facilitate your purchase.
● Your name
● Email address
● Billing name and address
● Credit or debit card information or other
payment method
● Shipping name and address
Transaction Information
When you buy or sell items on Etsy, we collect
information about the order as part of your
transaction history.
● Information about your transactions on our
Services, such as the shop name, items
purchased, Buyer’s name, purchase price,
and date of the transaction
Photographs and Videos
You may enable the Apps to access your
mobile device’s camera to upload photographs
and videos to Etsy, or you can upload photos
and videos directly through our Site.
● Photos and videos you upload to your profile,
our forums, as part of product reviews or
through Etsy’s other products and features
(e.g., search, gifting)
Forums/Community Information
We offer several features that allow users to
connect and communicate in public or
semi-public spaces, such as Forums and
Teams, which are a part of the Etsy
Community space.
● Content you post in our community spaces
● Any additional information you choose to
provide
Messages Information
You can contact another Member using Etsy
Messages for a variety of reasons, such as
customer support, personalizing products, or
product and order questions.
● Messages Content: Content (including text
and photos) you share with, or receive from,
other Members through our Messages
function
● Messages Metadata: Metadata about
content (such as the location where a photo
was taken) and Messages (such as the date
and time of the message)
Promotion Information
From time to time, Etsy runs promotional
offers, contests and sweepstakes.
● In general, we collect the following
information about entrants:
○ Email address
○ Social handle (if social promotion)
● We’ll tell you about any other data we collect
in the terms of the relevant promotion,
available on Our House Rules page
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Customer Support Information
We collect certain information when you
engage with our customer support teams.
● Your communications with and through our
support team and tools, including the
automated and live chat features on our Site
● Any additional information you provide,
including transaction information (e.g., order
number and transaction ID), and/or device
and technical information (e.g., IP address for
troubleshooting)
Survey Responses and Market Research
You may choose to provide certain information
in connection with surveys, research, and
other feedback mechanisms.
● Demographic information, including your age,
gender, work status, region, and
neighborhood type (e.g., rural, suburban, or
urban), and if you are located in the US, your
income, education, and race/ethnicity
● Business and selling information, such as the
size of your business, any other selling
channels you use, and your business income
breakdown (by percentage) for each selling
channel
● Any additional information you may provide
Information We Collect Automatically
Etsy automatically receives and records information from your browser and/or your mobile device
when you visit the Site, use the Apps, or use certain features of the Services
(even if you do not have an Etsy account).
Browser and Device Information
Etsy automatically receives and records
information from your browser and/or your
mobile device when you visit the Site, use the
Apps, or otherwise install, access, or use
certain features of the Services.
● Browser and device information, including
your IP address, device type, hardware
model, operating system information, unique
device identifier, and your detected language
● App information, including app version, app
usage and debugging information, and app ID
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Service Usage Information
We collect certain information about your use
of the Services, such as how often you use the
Apps, how you interact with the Services, and
actions you take when interacting with the Site
and Apps, in order to help us ensure the
Services are functioning correctly, tailor your
experience, and improve our offerings. We
may collect this information from a subset of
users when testing new products or features.
● Usage Information: Information about your
interaction with our Sites and Apps, including
how often you use the Sites and/or Apps,
what happens within the Sites and/or Apps,
what listings you view and interact with, how
you navigate the Site (including your mouse
movements, searches you make, and pages
you visit) or other actions you take (such as
clicking on particular parts of the Site or Apps
or entering text into form fields)
● Diagnostic and Troubleshooting
Information: Information about how our
Services are performing when you use them,
like service-related diagnostic and
performance information, including
timestamps, crash data, website performance
logs and error messages or reports
General Location Information
We collect your general location information
for things like tailoring our Services to your
location, to estimate shipping costs, and for
security, sanctions and fraud prevention
purposes. See Section 2 for further details on
how we use this information.
● IP addresses and other information like your
zip or postal code, to estimate your general
location (e.g., country, state, or city)
● The general location you set in your regional
preferences on the Site or Apps
Precise Location Information
We collect your precise geo-location where
you have given us permission to do so through
your device-based settings. See Section 2 for
further detail.
● Your precise geo-location collected from your
device
Cookie Information ● For more information about these online tools
and how we use them, see our Cookies &
Similar Technologies Policy
Information We Receive from Third Parties
We receive certain information about you from third parties.
Information from our Payment Processors
and Other Entities
We receive certain information about Buyers
from third parties such as payment processors
or fraud prevention partners, who help us to
process transactions, provide our Services
and prevent fraudulent or illegal activity.
● Your name
● Your billing address
● Your email address
● Your phone number
● Fraud prevention data such as risk-scoring
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Information from Advertising and
Marketing Partners
We receive certain information about you from
our advertising and marketing partners,
including in some instances what marketing
content you viewed or clicked the actions you
take on our Sites and Apps. This information
helps us determine how our marketing
campaigns and other customer interactions
may contribute to sales, conversions, or other
goals and also allows us to tailor ads for
products and services that may be of interest
to you.
● We may receive from our third-party partners,
for example, attribution information via
cookies and UTM tags in URLs to help us
determine the source of the traffic to Etsy or
track the performance of a specific campaign
● We may also receive responses to marketing
emails and advertisements, responses to
offers, and audience information from
partners who you have given consent to
share that information with us
● Demographic information, like your age,
gender, household composition, estimated
income, interests, and purchasing habits
Analytics Information
We use data analytics software to ensure Site
and App functionality and to improve the
Services. For more information, see Etsy's
Cookies & Similar Technologies Policy and
Cookies & Similar Technologies Disclosures.
● We use third-party software to record
information such as how often you use the
Site and/or Apps, what happens within the
Apps or on our Site (e.g., how you interact
with our Services), aggregated usage,
performance data, app errors and debugging
information, and, in the case of Apps, where
the Apps were downloaded from
Third-Party Application Information
We receive certain information when you
engage with third-party applications or platform
integrations on other sites and apps.
● When you link our Services with third-party
applications or integrations (e.g., linked
third-party accounts), we receive your contact
information, including your name and email
address, and any additional information you
authorize the third party to share with us (for
example, social media accounts and/or
sign-in functionality)
● Business partners such as shipping partners
may share business information such as
shipment and transaction data
Non-Member Information
Etsy receives or obtains information about a
person who is not yet a registered Etsy
Member or Guest and has not directly made a
purchase (a “Non-Member”) in connection
with certain Etsy features, such as when a
Non-Member subscribes to an Etsy newsletter,
a Member invites a Non-Member to visit the
Site, a Member uploads Non-Member
information to send a gift, or when a Member
sends a gift card code to a Non-Member. For
more information, please see our Non-Member
Privacy Policy, available here.
● Non-Member email address
● Non-Member IP address
● Non-Member physical postal address
● Non-Member special occasions and interests
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2. How We Use Your Information and Our Legal Basis
When you access or use the Services or interact with our Sites and/or Apps, we collect, use,
share, and otherwise process your information for the purposes described in this policy. To the
extent required by applicable law, we rely on a number of legal bases to use your information in
these ways. If you reside outside the European Economic Area (“EEA”), Switzerland or the United
Kingdom (“UK”) (together referred to as the “European Region”), the legal bases on which we rely
may differ from those listed below.
Why and How We Use Your Information Information Categories Used
Where necessary to perform our contract with you
We use certain information that is necessary for us to provide you with the Services and perform our
Terms of Use or other relevant contract(s) with you. We will need to close your account if we cannot
process your information for such purposes.
To create and maintain your Etsy account and
provide our Services
We collect certain information to set up your
Etsy account and to allow you to interact with
the Etsy Community.
● Buyer Account Information
● Seller Account Information
● Buyer Public Profile Information
● Seller Public Profile Information
● Browser and Device Information
● Forums/Community Information
● Third-Party Application Information (where
relevant)
To facilitate buying and selling on Etsy
We use certain information to facilitate buying
and selling on Etsy. This can also involve us
sharing your information with some of our
third-party partners – such as our shipping and
payment partners – to enable us to provide the
Services to you pursuant to our Terms of Use.
Such partners will process your information in
accordance with their own privacy policies. For
more information, please see Section 3.
● Buyer Account Information
● Seller Account Information
● Seller Verification Information
● General Location Information
● Information from our Payment Processors
● Guest Checkout Information
● Transaction Information
● Customer Support Information
To provide our Payments service
As an Etsy Seller, you may use our payment
service, Etsy Payments, depending on your
location, to accept various forms of payments
on the Site, Apps, and other Services. You will
need to provide certain information to set up
an account.
For more information, see the Etsy Payments
Policy.
● Seller Account Information
● Seller Verification Information
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Why and How We Use Your Information Information Categories Used
To provide Guest Checkout
We allow Guests to purchase items from Etsy
without an account through Guest Checkout.
● Guest Checkout Information
● Browser and Device Information
● Transaction Information
● Payment Information
To promote the safety, security and integrity of
our Services
We process certain information and apply
automated processing techniques and/or
manual (human) review to verify accounts and
related activity, to find and address violations
of our Terms of Use and applicable policies, to
investigate suspicious activity, to detect,
prevent and combat harmful, unsafe, or
unlawful behavior, including fraud, to detect
and prevent spam and security issues, and to
maintain the integrity of our Service.
● Buyer Public Profile Information
● Seller Public Profile Information
● Buyer Account Information
● Seller Account Information
● Seller Verification Information
● Browser and Device Information
● Customer Support Information
● Information from our Payment Processors
● Messages Information
To send Service communications
We may send you administrative or
account-related communications about our
Services, including to verify your email
address, welcome you to the Services, confirm
a transaction, or notify you about an order,
service availability, changes to the Services, or
updates to this Policy, our Terms of Use, or
other policies. You may not opt out of receiving
service communications, such as emails or
mobile notifications sent for legal, security, or
other transactional purposes.
● Buyer Account Information
● Seller Account Information
● Transaction Information
● Guest Checkout Information
To run promotions and sweepstakes
We use certain information about entrants to
our promotions, and sweepstakes, to manage
the relevant promotion and, where applicable,
identify the relevant winner(s), and to
determine eligibility for other incentive
programmes we may offer to Buyers and
Sellers
● Promotion Information
● Buyer Account Information
● Seller Account Information
● Buyer Public Profile Information
● Seller Public Profile Information
●
To provide support and resolve order issues
We use your information to respond to requests
for support (via the Apps, Site, or email) and to
respond to customer care and other inquiries,
including providing telephone-based customer
support to Members or Guests (who provide
their telephone numbers). We may also use
your information to resolve any cases, order
issues, or dispute(s) between you and another
Member.
● Buyer Account Information
● Seller Account Information
● Guest Checkout Information
● Transaction Information
● Service Usage Information
● General Location Information
● Customer Support Information
● Messages Information
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Where necessary to comply with our legal obligations
Our Services are subject to laws and regulations that require us to collect, use, and store your
information in certain ways. Where applicable, if you do not provide the information required by law,
we will have to close your account.
Why and How We Use Your Information Information Categories Used
To comply with local laws on selling goods
In certain countries we are required to display
certain information about Sellers on Etsy, (for
example as required under the Digital Services
Act).
● Buyer Public Profile Information
● Seller Public Profile Information
● Buyer Account Information
● Seller Account information
To comply with our obligations to verify Sellers
The laws of certain countries require Etsy to
verify the identity of its Sellers and to take
measures to prevent money laundering and/or
terrorist financing on the Services. These laws
include the EU Digital Services Act, the Irish
Criminal Justice (Money Laundering and
Terrorist Financing) Act 2010, the United
States Integrity, Notification, and Fairness in
Online Retail Marketplaces for Consumers Act
(“INFORM”) and other legal requirements.
To comply with these laws, we collect and
store certain information about our Sellers. For
more information on our verification
processes, please see our Help Center article
“How to Verify Your Identity on Etsy”
accessible via https://help.etsy.com.
● Seller Account Information
● Seller Verification Information
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To comply with other legal and regulatory
obligations
Etsy may also use, access, preserve, or
release your information in response to legal
requests, like search warrants, court orders,
production orders, regulatory requests, or
subpoenas. We also may do so to comply with
our legal and regulatory obligations, including
in response to lawful requests by public
authorities (including tax authorities) and to
meet legitimate national security or law
enforcement requirements.
Examples of applicable laws that could give
rise to an obligation requiring us to process
and/or disclose your information include:
Civil, commercial, criminal, consumer
protection, and litigation matters: where we
are in receipt of an order to disclose
information or a regulatory inquiry (e.g. under
the Irish Competition and Consumer
Protection Act 2014, the Consumer Rights Act
2022, or the Liability For Defective Products
Act, 1991) or where we have a legal obligation
to disclose data to a law enforcement body.
Corporate and taxation matters: to comply
with our corporation and taxation obligations,
such as those under the Irish Companies Act
2014, the Taxes Consolidation Act 1997,
Council Directive (EU) 2021/514 (“DAC7”),
and the Internal Revenue Service code.
Regulatory matters: to comply with our
regulatory obligations, including as an
e-commerce platform arising under the P2B
Regulation, the Digital Services Act, and
similar regulations.
The categories of information depend on the
specific circumstances of each request or
obligation. Only the information necessary to
comply with the relevant legal obligation will be
processed. Depending on the circumstances, it
could include the following:
● Buyer Public Profile Information
● Seller Public Profile Information
● Buyer Account Information
● Seller Account Information
● Seller Verification Information
● Information from our Payment Processors
● General Location Information
● Browser and Device Information
● Messages Information
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Where necessary for our legitimate interest
We rely on our legitimate interest or those of third parties (like other Buyers and Sellers, and in some
cases, the general public) where they are not outweighed by your rights and freedoms. In the EEA,
UK, and other countries you have the right to object to, and seek the restriction of, this processing. To
learn more, see Section 7.
Why and How We Use Your Information
Legitimate Interests
Relied On
Information
Categories Used
To understand how you use our Services and
improve your experience on Etsy
We use certain information to improve our
Services, including to ensure the Services are
functioning correctly, to help Sellers find the
best ways to market and sell their products on
Etsy, and for Buyers to discover such products.
We also use this information to identify and
support high-performing Sellers, and for
general research and aggregate reporting.
It is in our legitimate
interest to understand
how our Services are
being used, and to
explore and unlock
ways to develop and
grow our business.
It is in our legitimate
interest to better
understand our
Members by logging
their preferences,
purchases and other
interactions with us,
including identifying
when logged-out users
may already have an
Etsy account.
It is in our legitimate
interests, and those of
our Members, to
improve the efficiency
of our Services,
troubleshoot errors
with our Services,
increase interest in our
Services, and obtain
insights into usage
patterns of our
Services.
● Service Usage
Information
● Browser and
Device Information
● Cookie Information
● Customer Support
Information
● Survey Responses
and Market
Research
● Information from
Advertising and
Marketing Partners
● Analytics
Information
● General Location
Information
To rank your search results
We use certain information to rank your search
results. When a Member or Guest searches for
an item on Etsy, Etsy’s search engine works to
return the most relevant matches based on the
search query and the Information Categories
listed here.
We may also highlight a cross-section of shops
or listings organically, above or alongside
primary search results. Etsy does not offer
It is in our legitimate
interests, and those
of our Members, to
customize our
Services, including
identifying products
that our Buyers would
be most interested in.
● Service Usage
Information
● Browser and
Device Information
● Shop Preferences
● General Location
Information
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Sellers a higher ranking placement in organic
search results in exchange for any
compensation or fee. Sellers can, however,
purchase on-site ads, called Etsy Ads, which
are identified separately as ads on Etsy
(discussed below).
For more information on how Etsy Search
works, see our Search and Advertisement
Ranking Disclosures.
To provide on-platform advertising on our Sites
and Apps
Sellers can purchase paid advertising on Etsy
(“Etsy Ads”). Etsy Ads display a Seller's
listings or shops more prominently on the Sites
and/or Apps (and are marked as “Seller Ads”).
Etsy Ads are displayed in one or more
locations, such as Members’ and Guests’
search results.
For more information on Etsy Ads, see our
Advertising and Marketing Policy and our
Search and Advertisement Ranking
Disclosures.
It is in our legitimate
interests, and those
of our Sellers, to help
Sellers reach the
most appropriate
audience for their
goods.
● Service Usage
Information
● Browser and
Device Information
● General Location
Information
● Buyer Public Profile
Information
● Guest Checkout
Information
● Transaction
Information
To display non-personalised advertising on
third-party platforms and sites
We use your information for non-personalized
ads for our Services on third-party platforms
and sites.
For example, we purchase offsite advertising
from a network of participating providers, such
as social networks and search engines. See
the Etsy Offsite Ad Channels for further
information. You may see ads for Etsy on these
channels even if you have opted-out of
personalized advertisements.
If you are a Seller, we may use information
about you in order to feature you in marketing
and advocacy materials, and to feature you and
your shop on and off the platform, as provided
for in Etsy’s Terms of Use.
It is in our legitimate
interests to promote
the Services and
listings on third-party
platforms and sites.
● Information from
Advertising and
Marketing Partners
● Cookie Information
To facilitate campaigns, surveys and petitions
Members have the ability to sign onto
campaigns, surveys, or petitions for causes
they care about on our advocacy website or to
donate to causes during checkout. To facilitate
It is in our legitimate
interests and our
Members’ interests to
provide these
services and to
conduct surveys to
● Seller Public Profile
Information
● Seller Account
Information
● Etsy Payments
Information (for
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this, we need to collect and use certain
information about our Members.
help us in improving
our Services.
charitable
donations)
To keep our Services safe and secure
We process your information and, in some
cases, apply automated processing and
manual (i.e., human) review to maintain the
security and integrity of our Services. This
involves taking steps to detect, investigate and
otherwise protect our community against
abuse, harassment, intellectual property
infringement, crime, illegal activity, suspected
fraud, harm, suspected violations of Etsy’s
Terms of Use or other policies and safety and
security risks of all kinds.
It is in our legitimate
interests, and those
of our Members, to
ensure the security of
our Services, to verify
accounts and activity
and to combat
harmful or
inappropriate conduct
or content.
It is in our legitimate
interests, those of our
Members and the
general public to
enforce our House
Rules, Terms of Use
and associated
policies, including to
prevent or address
fraud, offsite
transactions and
illegal activities.
● Buyer Public Profile
Information
● Seller Public Profile
Information
● Buyer Account
Information
● Seller Account
Information
● Seller Verification
Information
● Transaction
Information
● Messages
Information
● Service Usage
Information
To protect our legal rights
We may also retain, preserve, disclose, or
review your information to protect, establish, or
exercise our legal rights or defend against
impending or asserted legal claims, including to
collect a debt or address a violation of our
Terms of Use and policies (including our
Intellectual Property Policy).
It is in our legitimate
interest to seek legal
advice and protect
ourselves (including
our rights, personnel,
intellectual property or
platform), our Members
or others, including as
part of resolution
process, or in respect
of regulatory inquiries,
litigation or any other
dispute.
● Buyer Public Profile
Information
● Seller Public Profile
Information
● Buyer Account
Information
● Seller Account
Information
● Seller Verification
Information
● Transaction
Information
● Service Usage
Information
● Messages
Information
To share information with law enforcement and
respond to legal requests
We may share your information with a third
party, including law enforcement authorities,
where not compelled by law when we believe
in good faith that such use and/or disclosure is
reasonably necessary to detect, prevent or
It is in our legitimate
interest and the
interests of the
general public to
share information with
third parties, including
as part of
investigations or
regulatory inquiries, to
● Buyer Public Profile
Information
● Seller Public Profile
Information
● Buyer Account
Information
● Seller Account
Information
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prosecute illegal activity or to prevent
imminent death or imminent bodily harm.
The categories of information that we access,
preserve, use and share for these purposes
will depend on the specific circumstances.
To learn more about how and why Etsy shares
information in these circumstances, see
Section 3 and review our Requests for
Information Policy.
detect, investigate and
prosecute illegal
activity or to prevent
death or imminent
bodily harm.
● Seller Verification
Information
● Transaction
Information
● Messages
Information
● Service Usage
Information
In the event of a business reorganization
In some cases, Etsy may choose to reorganize
its business. In these types of transactions
(such as a sale, merger, liquidation,
receivership, reorganization, or transfer of all or
substantially all of Etsy’s assets), Member
information is typically one of the business
assets that is transferred.
Such transactions
may be necessary
and in our legitimate
interests, particularly
our interest in making
decisions that enable
our business to
develop over the long
term.
● Buyer Public Profile
Information
● Seller Public Profile
Information
● Buyer Account
Information
● Seller Account
Information
To share information with our service providers
and business partners
We share certain information with our service
providers and business partners, as detailed in
Section 3.
It is in our legitimate
interests, and those of
our Members, to
engage service
providers and partners
to assist in the
provision of the
Services
● Buyer Account
Information
● Seller Account
Information
● Buyer Public Profile
Information
● Seller Public Profile
Information
● Seller Verification
Information
● Information from our
Payment
Processors
● Transaction
Information
● Customer Support
Information
● Messages
Information
Where you provide your consent
When we use your information based on your consent, you have the right to withdraw your consent at
any time on a go-forward basis (meaning our prior use of your data will not be affected). You may
change your device-based or in-app settings anytime.
To send you email marketing
In certain countries (such as those in the
European Region), we may need your consent
to send you email marketing messages. You
will be given the opportunity to opt out of each
marketing communication that we send.
● Buyer Account Information
● Seller Account Information
● Browser and Device Information
● Transaction Information
● Information from Advertising and Marketing
Partners
● Service Usage Information
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In the European Region, to personalize your
experience on the Sites and Apps
For users in the EEA, we rely on your consent
to personalize your experience on the Sites and
Apps, including to help you search for and
discover relevant items.
● Service Usage Information
● Browser and Device Information
● General Location Information
● Transaction Information
● Information from Advertising and Marketing
Partners
● Guest Checkout Information
● Analytics Information
To personalize the ads you see on third-party
platforms and sites
We rely on your consent to personalize the ads
you see for Etsy listings on third-party platforms
and sites.
This targeted marketing includes third-party
tools, including those offered by Facebook
Custom Audience and Google Customer
Match, and we may use analytics aggregated
from your Service Usage Information including,
for example, search keywords, favorites,
browsing history, and purchase history in
combination with the Information Categories
listed here.
● Buyer Details
● Service Usage Information
● Cookie Information
● Information from Advertising and
Marketing Partners
● Guest Checkout Information
● Analytics Information
To collect your information through the
device-based settings that you have enabled
We rely on your consent to:
● collect your device-based Precise
Location Information for: (a) local
content, to personalize and tailor the
Services, including search results and
recommendations; and (b) delivery and
shipping services; and
● access your camera and/or photo gallery
if you choose to share photos or media
on our Services.
● Precise Location Information
● Photographs and Videos
To verify your identity biometrically
Sellers can choose to verify their identity
through biometric means. For EEA Sellers,
Etsy relies on the Seller’s explicit consent to
collect and process their Biometric Data for
identity verification purposes.
For more information on our biometric
verification processes, please see here.
● Biometric Data
● Seller Verification Information
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Data used for tasks carried out in the public interest
To preserve, review, and share information to
perform a task in the public interest
In limited circumstances, we will access,
preserve, and share your information with
regulators, law enforcement or others where
necessary to perform a task in the public
interest. For example, we might share your
information to help combat unlawful or harmful
behavior where it is in the public interest to do
so and where the public interest is laid down
by applicable law (including EU or Member
State law), where required.
● Buyer Account Information
● Seller Account Information
● Buyer Public Profile Information
● Seller Public Profile Information
● Information from our Payment Processors
● Transaction Information
● Messages Information
Data use to protect your or others’ vital interests
To preserve, review and share information with
law enforcement and others
We may preserve, review and share
information with law enforcement and others in
circumstances where someone’s vital interests
require protection, such as in the case of
emergencies. For example, we may need to
share information to prevent loss of life or
personal injury of an Etsy Buyer or Seller or
other third party or to prevent crime or fraud.
● Buyer Account Information
● Seller Account Information
● Buyer Public Profile Information
● Seller Public Profile Information
● Information from our Payment Processors
● Transaction Information
● Messages Information
3. How We Share Your Information
We share your data with third parties where necessary to provide the Services, comply with our
legal obligations, or for purposes set out in this Privacy Policy, including:
Publicly Displayed Information: By using the Services, certain information about you will be
publicly displayed on the Site and Apps, such as Buyer Public Profile Information and Seller Public
Profile Information (as defined in Section 2). Buyers and Sellers can choose to make certain
information and activities private through their account or Public Profile settings. We will also
display other information connected with your use of the Services, including the date you joined,
information relating to items you review, photos or videos of items you purchased, your Favorites
and Collections, followers, those you follow, comments you post in our community spaces, and
information you decide to share via social networks. Your reviews of shops or items you’ve
purchased may also be shared on other platforms and indexed by search engines, including
Google.
For certain Sellers, some additional information will be publicly displayed. For example, your
business name, shop location, or business registration number associated with your account
(which you may modify and update in your account settings) is publicly displayed.
Etsy Group Companies: We may share some of the information that we collect, such as Buyer
Account Information, Seller Account Information, Seller Verification Information, Service Usage
Information, Device and Browser Information, and Cookie Information, with our corporate affiliates,
which include Etsy, Inc., Etsy Ireland UC, Etsy Payments Ireland Limited, Etsy UK, Ltd., other Etsy
17
entities, and Etsy owned affiliates (including Depop Ltd. and Reverb.com LLC), that help us
conduct business around the world (together, the “Etsy Group Companies”). The information
shared among the Etsy Group Companies may be used for the purposes described in this Privacy
Policy and generally to operate our business, including for ID verification purposes, transaction
monitoring, fraud prevention, payment processing, customer support, business development, user
account administration, and IT, technical, and engineering support.
Sellers: We may share aggregated information about your use of the Services to Sellers, for
example, if you are a frequent purchaser or a new Buyer, so they can provide you with better
service and so we can improve our Site and Apps.
Linked Third-Party Websites or Services: Some Members may choose to connect to Etsy or
register an Etsy account using an external third-party application, such as Facebook or Google.
Connecting your Etsy account to third-party applications or services is optional. If you choose to
connect your account to a third-party application, the providers of those services or products may
receive information about you that Etsy, you, or others share with them. Please be aware that
when you use third-party sites or services, their own terms and privacy policies will govern your
use of those sites or services.
You may also link your bank account or payment method to pay for purchases (or receive payment,
in the case of Sellers in select markets) through a third-party service available through the Site or
Etsy App. When you register with these third-party partners, we will tell you what information is
collected and what information the third party will share with Etsy.
Business Partners: Etsy works closely with a number of business partners, such as our shipping
and payment partners, that assist us with providing the Services in accordance with our Terms of
Use. When one of these companies assists us in facilitating your transaction we or they may need
to share information related to the transaction in order to complete your order or to monitor activity
on the Sites and Apps, such as transaction activity. Etsy also offers services or products from
affiliated businesses, such as services that assist our Sellers with accounting or other small
business management services. These affiliated businesses may sell items or services to you
through the Services or offer promotions (including email promotions). In each case, these partners
will process your information in accordance with their own privacy policies. We encourage you to
read the privacy policies and ask questions of third parties before you disclose your information to
them.
Professional Advisors, Industry Partners, Authorities, Regulators, and other Entities: We
share your information described in Section 2 with our advisors, consultants, regulators and tax
authorities, law enforcement, government agencies, civil litigants, industry partners (for example,
trade groups), and other entities as reasonably necessary to:
● comply with applicable law or regulations, court orders, subpoenas, legal process, or
government requests;
● detect, investigate, prevent, or address actual or suspected fraud, violations of Etsy’s Terms
of Use, and other illegal activity or security and technical issues; and/or
● protect the rights, property and safety of our Members, Etsy and the Etsy Group
Companies, or others, including to prevent death or imminent bodily harm.
Business Reorganization: In some cases, Etsy may choose to reorganize its business. In these
types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or
substantially all of Etsy’s assets), Member information is typically one of the business assets that is
transferred. If Etsy intends to transfer information about you, Etsy will notify you by email or by
putting a notice on the Site and the Apps.
Community Services: We engage third parties to assist in providing Community Services, which
includes the Etsy Forums and Teams, and need to share certain information about you for these
purposes. This may include, for example, Buyer Public Profile Information and Seller Public Profile
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Information, the date that you registered on Etsy, as well as your language and regional settings on
the Site. For more information, see our Community Policy.
Service Providers: Etsy also engages third-party companies and individuals (such as research
companies, analytics services, and security providers) to help us operate, provide, and advertise
the Services. These third parties have limited access to your information, may use your information
only to perform these tasks on our behalf, and are prohibited from disclosing or using your
information for other purposes. The types of third-party service providers that we work with include:
Third-Party Service Providers What Information We Share
● Research companies
● Analytics providers
● Security providers
● Software service providers
● Infrastructure and technical service
providers
● Professional service providers
● Customer service or other outsourced
service providers
● Identity verification and fraud
prevention service providers
● Buyer Public Profile Information
● Seller Public Profile Information
● Buyer Account Information
● Seller Account Information
● Seller Verification Information
● Guest Checkout Information
● Transaction Information
● Forum/Community Information
● General Location Information
● Photos and Videos
● Customer Support Information
● Browser and Device Information
● Service Usage Information
● Survey Responses and Market
Research
● Analytics Information
4. How We Transfer Your Information
Etsy operates a global e-commerce platform. By using the Services, you acknowledge that Etsy
will use your information in the United States, Ireland, and any other country where the Etsy Group
Companies operate. Please be aware that the privacy laws and standards in certain countries,
including the rights of authorities to access your information, may differ from those that apply in the
country in which you reside. To the extent that Etsy is deemed to transfer information outside of the
EEA, we rely separately, alternatively, and independently on the following legal bases to transfer
your information:
Adequacy Decisions
Where available, we rely on decisions of the European Commission, known as “adequacy
decisions,” recognizing that certain countries offer a level of protection of data that is essentially
equivalent to the EEA. A list of adequacy decisions is available here via the European Commission
website.
Standard Contractual Clauses
Otherwise, we rely on the European Commission’s Standard Contractual Clauses for the
international and onward transfer of your data outside of the EEA to third countries, including, for
example, to the United States and India. This includes transfers from Etsy Ireland UC to Etsy, Inc.
and other Etsy Group Companies. You can request a copy of our Standard Contractual Clauses by
emailing dpo@etsy.com.
Necessary for the Performance of the Contract Between Etsy and Its Users
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You can choose whether or not to use the Etsy Services. As we operate in countries worldwide and
use technical infrastructure in the US to deliver the Services to you, in accordance with the contract
between us (including our Terms of Use), we transfer your information to the US and to other
jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the
Services and perform our contract with you without moving your information outside of your home
country, including the UK or EEA.
5. How We Protect Your Information
The security of your information is important to us. We protect your information through technical
and administrative measures designed to mitigate the risk of unlawful or unauthorized access,
destruction, loss, alteration, disclosure, or use of your data. To protect your account, we encourage
you to choose your password carefully and enable two factor authentication (2FA) for signing in.
You can learn more about enhancing your account security in your account settings.
We use Google reCAPTCHA Enterprise in connection with our Services to help prevent spam,
fraud, and abuse. reCAPTCHA Enterprise collects hardware and software information, such as
device and application data, and sends it to Google for purposes of providing, maintaining, and
improving reCAPTCHA Enterprise and for general security purposes. Your use of reCAPTCHA
Enterprise is subject to Google’s Privacy Policy and Terms of Use.
6. How Long We Store Your Information
Etsy will retain your information only for as long as is necessary for the purposes set out in this
Policy, for as long as your account is active, or as needed to comply with our legal obligations
under applicable law. We decide how long we need information on a case-by-case basis and
depending on the retention laws applicable.
The following factors typically affect the retention period:
Necessity to provide our Services
We keep your information as long as necessary to provide the Services to you. This includes things
like maintaining and improving the performance of our Sites and Apps, keeping our Services
secure, and maintaining appropriate business and financial records. Most of our retention periods
are determined on the basis of this general rule.
Consent-based processing of your data
If we process your data on the basis of consent (including consent to the extended storage), we
store the data for as long as necessary to process it according to your consent or until you
withdraw your consent.
Statutory, contractual, or other similar obligations
Etsy will retain and use your information to the extent necessary to comply with our legal
obligations, for example, if we are required to retain your information to comply with applicable
tax/revenue laws, Know Your Customer (“KYC”), and similar obligations.
Here's what we consider when deciding how long to keep your information:
Purpose of Processing Retention Period
Information used to provide you with our
Services
Retained for the lifetime of your account.
20
Information used for regulatory compliance
and other legal obligations
Etsy will retain and use your information to
the extent necessary to comply with our
legal obligations, for example, if we are
required to retain your information to comply
with applicable tax/revenue laws or our KYC,
or similar obligations.
Information used for other legitimate
purposes
We may retain your information for other
legitimate purposes, such as to prevent
harm, investigate possible violations of our
House Rules and policies, promote safety,
security and integrity, or protect Etsy,
including our rights, property, or platform.
7. Your Rights & Choices
Certain privacy laws around the world, including the European General Data Protection Regulation
(GDPR), provide users with rights and choices related to their information. Consistent with those
laws, Etsy gives you the choice of accessing, editing, or removing certain information, as well as
choices about how we contact you. In addition, subject to applicable law, you may have certain
rights with respect to your information, such as the following:
● Right to Access: You can access certain information associated with your account by
visiting your account privacy settings. You can request a copy of your information in an
easily accessible format, as well as an explanation of how that information is used. See this
Help Center article for more information.
● Right to Portability: You have the right to receive certain of your information which you
provided in a structured, commonly used and machine-readable format and to transmit
such information to another controller.
● Right to Correction: You have the right to request that we rectify any inaccurate information
about you. You can correct and change certain of your information through your account
settings.
● Right to Restrict Processing: In certain cases, you may also have the right to restrict or limit
the ways in which we use your information.
● Right to Deletion: In certain circumstances, you have the right to request the deletion of
your information, except information we are required to retain by law, regulation, or to
protect the safety, security, rights, and integrity of Etsy. Please note that closing your
account may not free up your email address, username, or shop name (if any) for reuse on
a new account. See this Help Center article for more information.
● Right to Object: If we process your information based on our legitimate interests as
explained above, or in the public interest, you can object to this processing in certain
circumstances. In such cases, we will stop processing your information unless we have
compelling legitimate grounds to continue processing or where it is needed for legal
reasons.
● Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your
consent to our processing of your information using, for example, an email unsubscribe link
or your account privacy preferences. If you have consented to share your precise device
location details with us, you can revoke that consent through the settings on your mobile
device. This is without prejudice to your general right to permanently close your account
and delete your information. Please be aware that withdrawing consent will not affect the
lawfulness of processing that happened before you withdraw your consent. Right to File a
Complaint: If you are a resident in the EEA, Switzerland or the UK, you have the right to
lodge a complaint about our data protection practices with the supervisory authority of your
country or state.
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In the UK, the relevant data protection authority is the Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, +44 (0303) 123 1113,
casework@ico.org.uk.
In Ireland, the relevant data protection authority is the Data Protection Commission, 21
Fitzwilliam Square South, Dublin 2, D02 RD28, +353 017650100 / + 353 1800437737,
email: info@dataprotection.ie or by using this online form.
Please see the United States Regional Privacy Policy for information about your privacy rights
under certain US state laws.
How to Exercise Your Rights and Choices. If you would like to manage, change, limit, correct, or
delete your information, you can do so via your Etsy account settings or profile. Alternatively, you
can exercise any of the rights above, subject to applicable law, through the contact options set out
in Section 11. Once you contact us to exercise any of your rights, we will confirm receipt of your
request. Limiting use of, or deleting, your information may impact features and services that rely on
that information.
Communication Choices. You can opt out of receiving marketing emails by using the unsubscribe
link in our marketing emails or through your account settings. Certain communications from Etsy
are service-related or legally required and you will continue to receive them even if you opt out of
marketing emails.
8. Your Responsibilities
If you are a Seller on our Services or if you use Etsy’s API, you may receive certain information
and will have legal obligations with respect to certain information. Your privacy responsibilities,
including when you act as an independent data controller (someone who decides what data to
collect and the purpose you use the data for) are laid out in the Etsy Seller Policy and the Etsy API
Terms of Use.
9. Privacy Policy Changes
We may amend or update this policy from time to time. If we believe that the changes are material,
we’ll let you know by posting the changes through the Services and sending you an email or
message about the changes. We encourage you to check back regularly and review any updates.
10. Additional Disclosures for United States Residents
In certain US states, you may be entitled to additional rights or disclosures. Please see our United
States Regional Privacy Policy, where you can learn more about how we use your information and
any additional privacy rights you may have.
11. Our Relationship with You
Depending on where you live and what Services you use, different Etsy companies are responsible
for your information. Details of the relevant Etsy company providing the Services are as follows:
● For the Services, including the Etsy Site and Apps (except Payments):
○ North or South America - Etsy, Inc.
○ Outside of North and South America (including the EEA and UK) - Etsy Ireland UC
● For Payments Services, depending on where you reside:
○ North or South America - Etsy, Inc.
○ Outside of North and South America (including the EEA and UK):
■ Etsy Payments Ireland Limited - For disbursements to EEA Sellers
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■ Etsy Ireland UC - For disbursements to Sellers outside of North and South
America and the EEA.
12. Contact Us
If you have any questions:
● Contact Etsy’s Support team via our Help Center
● Chat Support (available on our Site)
● Send an email to Etsy’s Data Protection Officer at dpo@etsy.com
● Write to us at one of the following addresses:
In North America or South America:
Etsy Support Team – Privacy Policy
117 Adams Street
Brooklyn, NY 11201, USA
Outside of North America and South America:
Etsy Support Team – Privacy Policy
One Le Pole Square,
Ship Street Great,
Dublin 8
Ireland